A colorful logo featuring a happy dog with its tongue out, surrounded by illustrations of vegetables including a carrot, blueberry, sweet potato, and leafy greens. The text in the logo reads "Kitchen to Canine."

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Frequently Asked Questions

  • We use a veterinary-recommended formula of 2.5% of your dog’s body weight per day to calculate monthly intake. For example, a 20-lb dog would eat about 0.5 lb per day, or ~15 lbs per month. Use our [Food Calculator] to find your exact monthly amount. Always consult with your veterinarian.

  • Meals are delivered refrigerated or frozen. Store them in your freezer until ready to use.

    • Thaw in the refrigerator for 24 hours before feeding.

    • Once thawed, keep refrigerated and use within 3 days.

    • Do not refreeze thawed meals.

  • If you can’t be home, please leave a cooler with ice packs at your door. Meals are delivered refrigerated or frozen and should be transferred to your freezer as soon as possible.

  • Currently, we offer chef-crafted recipes using human-grade ingredients. While we can’t fully customize meals, our menu covers multiple proteins and grains. If your dog has a specific allergy, reach out before ordering.

  • At this time, delivery is limited to Mercer County, NJ only. We’re working to expand our delivery area soon.

  • Yes — but portion needs vary. Puppies and highly active dogs often require more than 2.5% of body weight, while seniors or lower-activity dogs may need less. Always consult your veterinarian before adjusting your dog’s diet.

  • Because meals are perishable, we cannot accept returns. If your order arrives damaged, thawed, or unsafe to use, please contact us within 24 hours of delivery with photos, and we’ll arrange a replacement or refund.

  • If you subscribe, you’ll receive a recurring delivery of meals each month. You can pause, change, or cancel anytime through your account or by contacting us directly.

  • Fresh Dog Food — Refund & Return Policy

    Because our meals are perishable, we cannot accept returns once an order has been delivered. However, we want you and your dog to be completely satisfied.

    • If your order arrives damaged, thawed, or otherwise unsafe to use, please contact us within 24 hours of delivery at kitchen2canine@gmail.com Include photos if possible.

    • We’ll either replace the affected meals at no cost or issue a refund to your original payment method.

    • Refunds are not available for orders left outside past the scheduled delivery window or for customers who provided an incorrect delivery address.

  • Local Delivery Only — Mercer County, NJ

    • Deliveries are currently available in Mercer County NJ.

    • Meals are delivered refrigerated or frozen. Please transfer to your freezer promptly upon delivery.

    • Deliveries are typically made once per month. Customers will receive an email or text notification with the exact delivery day and time window.

    • If you are not home, we recommend leaving a cooler with ice packs at your door.

    Shipping outside our service area is not available at this time.

  • 1. Overview

    Kitchen2Canine.com provides fresh, cooked dog meals made from human-grade ingredients. By placing an order, you agree to these Terms of Service.

    2. Use of Products

    Our meals are intended for canine consumption only. They are not certified for human consumption. Feeding guidelines are based on a standard veterinary recommendation of 2.5% of your dog’s body weight per day. Always consult your veterinarian before making significant changes to your dog’s diet.

    3. Subscriptions

    If you enroll in a subscription, your payment method will be charged on a recurring basis. You may pause, change, or cancel your subscription at any time through your account or by contacting us at kitchen2canine@gmail.com

    4. Refunds & Cancellations

    Refunds are governed by our Refund & Return Policy above.

    5. Limitation of Liability

    Kitchen2Canine.com is not responsible for adverse health effects caused by misuse, overfeeding, allergies, or failure to follow storage/handling instructions.

    6. Governing Law

    These Terms are governed by the laws of the State of New Jersey.

  • 1. Information We Collect

    We collect basic information such as your name, email, phone number, delivery address, and payment details when you place an order.

    2. How We Use Your Information

    • To process and deliver your orders.

    • To communicate delivery schedules, promotions, or important updates.

    • To improve our website and services.

    3. Sharing of Information

    We do not sell or share your personal information with third parties except to process payments (e.g., Stripe, PayPal) or deliver orders.

    4. Data Security

    We use SSL encryption and trusted payment processors. Your credit card information is never stored on our servers.

    5. Your Rights

    You may request deletion of your customer account and data at any time by contacting us at kitchen2canine@gmail.com

Logo for Kitchen to canine featuring a smiling cartoon dog with its tongue out, surrounded by illustrated vegetables including a carrot, blueberries, a sweet potato, and leafy greens.